NoviForged
Support
Something wrong? Start here.
Answers to the questions we get most about HOOKED, and a direct line to the studio for everything else.
Studio inbox
support@noviforged.comOne inbox for bugs, purchases, privacy requests and press. We answer within 3 working days. To get a useful answer first time, include:
- Your player id from the settings screen.
- The device and the browser or Android version you play on.
- For a purchase, the Google Play order number from your receipt.
Common questions
Progress is saved on your device, not on our servers, so clearing browser data, switching browser, using a private window or reinstalling the app starts you fresh.
That also means we cannot restore it, and we cannot move it between devices yet. Coins bought with real money can be re credited if you send us the Google Play order number.
First check that the charge completed in Google Play, since purchases sometimes settle a minute late.
If it completed and the coins are still missing, send us the order number from your receipt and the player id shown in the game, and we credit them by hand.
Open the game, find your player id in the settings screen, and send it to us asking for removal. We delete every entry tied to that id.
Everything else the game knows about you already lives only on your device. Clearing site data or uninstalling the app removes it completely.
Tell us what you were doing, what happened, and which device and browser or Android version you were on. A screenshot helps more than anything else.
For a leaderboard name or an impossible score, the day number and the mode are enough for us to find it.